Order Exchanges
To ensure a seamless transaction, please review your order details—such as size, design, and quantity—carefully before completing your purchase. We are unable to process exchanges for errors in these selections. However, you can cancel your order within 24 hours and place a new one with the correct details. If you need assistance, our support team is here to help.
Order Cancellations
Timeframe: Within 24 hours of order placement
You may cancel your order within 24 hours of placing it. Beyond this timeframe, the order may have already entered processing, making cancellation unfeasible. A 10% cancellation fee, based on the total order value, will be applied. To cancel an order, please contact us via email
Returns and Refunds
Returns are accepted within 30 days of delivery. After this period, the order is final and refunds will no longer be issued. Returns and refunds are allowed under the following conditions:
- Items arriving damaged or broken
- Products differing in design, size, or material from the original order
- Receipt of incorrect items
- Significant deviations from the product description
Ineligible Items for Return or Refund:
- Items that have been worn, washed, or altered
- Defective items not attributable to our oversight
- Items lacking original tags
- Items with minor, fixable thread issues
Returned items must be in their original condition and packaging.
Refund Claim Requirements
When submitting a refund claim, please provide the shipping label or receipt, proof of purchase, evidence of defects, and any relevant communications, such as email screenshots.
Return and Refund Process
Please send your inquiry to [email protected] with the necessary documentation. We aim to respond within 2-3 business days regarding your eligibility. Follow the instructions provided and only send your package after receiving a confirmation email with the return address. Be sure to include the carrier’s tracking number for returned items. Please note that customers are responsible for the cost of return shipping.
Refund Processing Time
Refunds are typically processed within 2 business days after we receive your return. Once we confirm receipt via email, we will issue a full refund, including the original shipping costs. If you encounter delays beyond 10-15 days, please reach out to your bank or credit card company for assistance with the refund.
Important Notes
Our return policy is valid for 30 days from the delivery date. Within this period, you can return or exchange items, but please note that return shipping costs are your responsibility. We are not liable for any damages or losses that occur during the return shipping process. For issues related to ineligible requests or lost returns, customers will need to handle these matters independently.
Before starting a return, please reach out to our Support Team for assistance.
Thank you for choosing uteed. For any questions, please contact us through the “Contact Us” page.